Privacy and Security Policy

How your personal and medical information is collected, used and protected.

1. Introduction

Welcome to Locadent International ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal and medical information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data when you visit our website (www.locadentinternational.com) and use our services. This policy complies with the Turkish Personal Data Protection Law (KVKK) and aligns with the General Data Protection Regulation (GDPR) standards for our international patients.

2. Information we collect

When you interact with our website to request a consultation, book an appointment, or make a deposit payment, we may collect the following information:

  • Personal Information: Name, email address, phone number, and country of residence.
  • Health Information: Any dental history, x-rays, or medical details you voluntarily provide through our consultation forms via email or WhatsApp to evaluate your treatment options.
  • Technical Data: IP address, browser type, and interaction with our website (via cookies).

3. How we use your information

We use the collected data exclusively for the following purposes:

  • To evaluate your dental needs and provide accurate treatment plans and quotes.
  • To schedule and manage your appointments and travel itinerary (if applicable).
  • To communicate with you regarding your treatment, reminders, and follow-ups.
  • To process your deposit or treatment payments securely.

4. Payment security

We take your financial security very seriously. Locadent International does not store or process your credit card details directly. All online payments and deposits made through our website are processed by our secure, certified third-party payment gateway provider (iyzico). Your payment information is encrypted and handled in compliance with strict PCI-DSS (Payment Card Industry Data Security Standard) regulations.

5. Data sharing and disclosure

We will never sell, rent, or trade your personal or medical information to third parties. We only share your data with:

  • Our internal team of dentists and medical professionals involved in your care.
  • Secure third-party service providers (like payment processors) strictly for the purpose of rendering our services.
  • Legal authorities, only if required by law.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionalities of our website.

Analytics and advertising cookies. With your permission, we use the Meta Pixel, a measurement tool provided by Meta Platforms Ireland Limited. It records that you visited a page, sent an enquiry, opened WhatsApp or started a deposit payment, and lets us see how our advertising performs. It never receives your name, telephone number or email address.

These cookies are not necessary for the website to work, so we set them only after you have accepted them. If you decline, nothing is loaded from Meta at all. You can change your mind at any time using the Cookie settings link in the footer of every page; we will ask you again after six months in any case.

7. Your rights

You have the right to request access to the personal data we hold about you, ask for corrections, or request the deletion of your data at any time.

8. Contact us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at: